Our ITIL-aligned managed IT services help SMBs and larger organisations break free from the challenges of everyday IT management and achieve digital transformation with integrated modern security.
Managed IT Services
Next-generation managed IT services
Overview
Free yourself from everyday IT challenges
You know how fast technology is changing in business. You want to stay ahead of the curve, but you also have to deal with the daily challenges of running your IT operations. We know how hard it is to find the time and resources to innovate, satisfy your users and meet your business goals.
That’s where Chorus comes in. Our next-generation managed IT services take care of your IT needs from end to end, so you can focus on what matters most—your core business. We help you leverage the latest technologies, optimise your processes, and deliver value to your customers.
And we do it all for a fixed monthly fee, saving you money and hassle.
edynChorus feel like an extension of edyn and ensure that day-to-day IT operations run smoothly, which has enabled our teams to focus on longer-term innovations that have supported our growth strategy.
Who we are
Experience the best of both worlds
We combine the maturity of enterprise-level IT managed services, built on ServiceNow® technology, with the personal and agile service you’d expect from a smaller trusted provider, to give you the best of both worlds.
We invest heavily in our people and culture, as we know that happy employees deliver great service. And as a service-driven organisation, our people are what make us great.
This gives you personalised service, at scale.
What's included?
Everything you need
Our ITIL-aligned managed IT services give you a complete IT solution that includes our next-generation service desk and customer portal, powered by ServiceNow technology.
- Service desk
- End user compute
- Infrastructure and cloud management
- Network management
- Third-party management
- Procurement
ITIL 4
Service excellence
Our advanced services align to ITIL 4 standards, and we’re committed to the highest levels of service governance.
Your dedicated Service Delivery Manager (SDM) will maintain consistent communication through regular service reviews and reporting, driving continual service improvements, including the implementation of the Service Value Chain, to improve your IT operations and business performance.
- Continual service improvement
- Change enablement
- Problem management
- Risk management
Customer portal
Making IT support simple
Our managed services include access to our user-friendly customer portal, built on the ServiceNow platform.
Making an IT request is quick, easy, and on your terms.
- Live chat
- Case management
- Service catalog
- Product catalog
- Knowledge search
Whatever your users need, it’s just a few clicks away.
ITSM
The power of automation
Our next-generation IT services use the ServiceNow platform to power our service management.
Our team of engineers will work with you to develop bespoke functions and automations in your customer portal, driving continual improvements and additional value throughout your service.
This enables you to reap the benefits of your cloud modernisation initiatives by automating:
- Microsoft 365 workloads
- Software installation
- Approval processes
- Request fulfilment
- Onboarding and offboarding
Benefits of our managed IT services
Personalised support, 24/7
Our 24/7 service desk provides personalised, high-quality support through our “pod system”. Your dedicated support agents will only work with a small select group of our customers, ensuring greater service continuity, deeper knowledge of your infrastructure, and improved user satisfaction and technical outcomes.
Structured onboarding
Our onboarding process integrates continual service improvement and technical modernisation. During onboarding, we review and investigate your existing technical setup, leveraging insights to enhance ongoing IT strategy and service governance. This ensures improved service delivery from day one.
Service transformation
As customers transition to our managed services, we proactively establish support before embarking on transformation projects. Our approach focuses on strategic value, implementing new technologies through a well-defined IT roadmap. This ensures enhanced productivity, security, and maximised value from existing investments.
ServiceNow® technology
Our user-friendly customer portal uses ServiceNow technology to streamline and automate IT service delivery with service catalog, tickets, chat, and automated processes such as device orders and access requests. We include bespoke development for customisation and continuous improvements to your platform and service delivery.
Shift-left
We adopt a shift-left approach to deliver proactive and customer-focused IT services. We work closely with you to understand your business and IT challenges, train our team to handle any issues, and prevent or fix problems faster. Shift-left means better quality, lower costs, and greater customer satisfaction.
Microsoft expertise
As a Microsoft Partner, we’ll help you leverage Microsoft technology to ensure your IT operations are secure, reliable, and scalable. We’ll also help you maximise your wider investments across the Microsoft technology stack, including Microsoft 365, Azure, Dynamics 365, and more.
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Personalised support, 24/7
Our 24/7 service desk provides personalised, high-quality support through our “pod system”. Your dedicated support agents will only work with a small select group of our customers, ensuring greater service continuity, deeper knowledge of your infrastructure, and improved user satisfaction and technical outcomes.
-
Structured onboarding
Our onboarding process integrates continual service improvement and technical modernisation. During onboarding, we review and investigate your existing technical setup, leveraging insights to enhance ongoing IT strategy and service governance. This ensures improved service delivery from day one.
-
Service transformation
As customers transition to our managed services, we proactively establish support before embarking on transformation projects. Our approach focuses on strategic value, implementing new technologies through a well-defined IT roadmap. This ensures enhanced productivity, security, and maximised value from existing investments.
-
ServiceNow® technology
Our user-friendly customer portal uses ServiceNow technology to streamline and automate IT service delivery with service catalog, tickets, chat, and automated processes such as device orders and access requests. We include bespoke development for customisation and continuous improvements to your platform and service delivery.
-
Shift-left
We adopt a shift-left approach to deliver proactive and customer-focused IT services. We work closely with you to understand your business and IT challenges, train our team to handle any issues, and prevent or fix problems faster. Shift-left means better quality, lower costs, and greater customer satisfaction.
-
Microsoft expertise
As a Microsoft Partner, we’ll help you leverage Microsoft technology to ensure your IT operations are secure, reliable, and scalable. We’ll also help you maximise your wider investments across the Microsoft technology stack, including Microsoft 365, Azure, Dynamics 365, and more.
IT security
Secure by design
Our managed IT services adopt a secure by design approach, using our leading cyber security expertise as a member of the Microsoft Intelligent Security Association (MISA). We ensure your service benefits from a strategic security mindset that many other MSPs simply cannot provide.
To maximise your security, you can add our Microsoft-verified managed security services (MDR & MXDR) on top, giving you 24/7/365 security with our UK-based Cyber Security Operations Centre (CSOC).
Why Chorus
We're a leading Microsoft-centric MSP
We’re an established Microsoft managed services provider (MSP) with over 20 years’ experience in delivering transformative IT managed services for SMBs and larger organisations across the UK. Our focus on service quality, user satisfaction and strategic IT transformation gives Microsoft-centric organisations the perfect blend of great customer service, mature service management and technical expertise, enabling you to achieve your technology aspirations and business goals.
Case study
Strategic managed IT and security services
Discover how we became the strategic IT and security provider for edyn, a leading hospitality provider with over 500 employees and 80,000 apartments in 260 locations, to support their remarkable growth.
