Our 24/7 IT support services help SMEs and internal IT teams break free from the challenges of day-to-day IT management, enabling you to achieve more with your Microsoft technology and focus on your core business.
IT Support Services
Microsoft-focused IT support for SMEs
UK IT support
Remove the challenges of everyday IT
We know how challenging and expensive it can be for small and medium sized enterprises (SMEs) to run an efficient IT operation, while keeping pace with technology changes.
That’s why we offer clear and cost-effective IT support, which takes the core functionality from our comprehensive Managed IT Services and makes this available to SMEs who want a simplified, yet high-quality IT support service.
This means you get enterprise-grade technology and service, tailored to your organisation’s unique requirements and resources.
Case study
Enhancing IT and security for Essential Pharma
Discover how Essential Pharma partnered with Chorus to enhance their IT and security, achieve Cyber Essentials certification, and support their growth with modern, best-in-class technologies and managed services.
What's included?
Complete IT support
Our SME IT support includes everything you need, including our next-generation service desk and customer portal, powered by ServiceNow® technology.
- Service desk
- End user compute
- Infrastructure and cloud management
- Network management
- Third-party management
- Procurement
Who we are
Get the best of both worlds
We offer you the best of both worlds: the professionalism and quality of enterprise-level managed IT support services, based on ServiceNow® technology, and the personal and agile service you’d expect from a smaller trusted provider, who understands your business and your needs.
We care about our people and our culture, as we know that happy employees deliver great service. And as a service-driven organisation, our people are what make us great.
This gives you personalised service, at scale.
Our IT support portal
IT support made simple
Our SME IT support services include access to our user-friendly customer portal, built on the ServiceNow platform, which makes IT support easy and convenient for you.
You can request IT support and manage your IT assets on your own terms, with just a few clicks.
- Live chat
- Case management
- Service catalog
- Product catalog
- Knowledge search
Whatever you need, our customer portal is here to help.
The benefits of our SME IT support services
Customised support, 24/7
With our “pod system”, you get higher-quality support from our 24/7 service desk. Support agents only work with a selection of our customers, so they can achieve higher user satisfaction by delivering better continuity of service, with a greater understanding of your infrastructure often leading to improved technical resolutions.
Efficient onboarding
Our onboarding process combines ongoing service improvement and technical optimisation. We assess your current technical configuration, using this discovery phase to refine your IT strategy and service governance. This means you’ll benefit from better service delivery right from the start.
IT transformation projects
Our SME IT support services are not only about providing support, but also about evolving your IT service to meet your changing needs and goals. We’ll work with you to review and improve your IT strategy and IT roadmap, identifying how new technologies and processes could enhance your productivity, security, and ROI.
Microsoft partner
As a Microsoft Partner, we have the expertise and experience to support your Microsoft technology and advise you on how to leverage the full potential of the Microsoft technology stack. Whether you use Microsoft 365, Azure, Dynamics 365, or any other Microsoft solutions, we can help you optimise, secure, and troubleshoot your IT operations.
ServiceNow® software
Using ServiceNow technology, our customer portal makes IT service delivery easier and faster with features such as service catalogues, tickets, chat, and automated processes like device orders and access requests.
Multi-channel support
Our multi-channel IT support is ideal for SMEs. You can contact our friendly and knowledgeable team via phone, email, live chat, or portal. Whether you need technical assistance, have a question, or a service request, we’re always ready to help.
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Customised support, 24/7
With our “pod system”, you get higher-quality support from our 24/7 service desk. Support agents only work with a selection of our customers, so they can achieve higher user satisfaction by delivering better continuity of service, with a greater understanding of your infrastructure often leading to improved technical resolutions.
-
Efficient onboarding
Our onboarding process combines ongoing service improvement and technical optimisation. We assess your current technical configuration, using this discovery phase to refine your IT strategy and service governance. This means you’ll benefit from better service delivery right from the start.
-
IT transformation projects
Our SME IT support services are not only about providing support, but also about evolving your IT service to meet your changing needs and goals. We’ll work with you to review and improve your IT strategy and IT roadmap, identifying how new technologies and processes could enhance your productivity, security, and ROI.
-
Microsoft partner
As a Microsoft Partner, we have the expertise and experience to support your Microsoft technology and advise you on how to leverage the full potential of the Microsoft technology stack. Whether you use Microsoft 365, Azure, Dynamics 365, or any other Microsoft solutions, we can help you optimise, secure, and troubleshoot your IT operations.
-
ServiceNow® software
Using ServiceNow technology, our customer portal makes IT service delivery easier and faster with features such as service catalogues, tickets, chat, and automated processes like device orders and access requests.
-
Multi-channel support
Our multi-channel IT support is ideal for SMEs. You can contact our friendly and knowledgeable team via phone, email, live chat, or portal. Whether you need technical assistance, have a question, or a service request, we’re always ready to help.
Cyber security support
A security-first approach
As a member of the Microsoft Intelligent Security Association (MISA), we prioritise security when providing strategic advice within your IT support service.
Many other IT support providers do not have sufficient cyber security expertise to provide the detailed expertise and perspective that we can offer.
To enhance your security, you can add our Microsoft-verified managed security services (MDR & MXDR) to your IT support, giving you round-the-clock security with our UK-based Cyber Security Operations Centre (CSOC).
Why Chorus
Reliable and affordable IT support
As a Microsoft Partner and provider of Microsoft-focused IT support services for over 20 years, we offer high-quality IT support services to smaller, medium and larger businesses in the UK. We combine excellent customer service, mature service management and technical expertise to help Microsoft-centric organisations meet their technology and business objectives.
