Our managed IT services help you modernise your systems with Microsoft technology and keep them running smoothly, backed by consistent high-quality IT support, strategic advice, and a close partnership you can trust.
Managed IT Services
Microsoft-focused managed IT services
Managed IT
Reduce the burden of IT management
Managing an IT department is challenging. The pace of technological change makes it harder than ever to stay ahead, especially when limited time and resources force daily operations to take priority over strategic projects.
Our managed IT services are designed to lighten that load. We simplify IT management so you can focus on achieving your long-term goals.
With our support, you’ll advance your IT capabilities, strengthen security, and maximise the value of your Microsoft technologies.
Backed by a 24/7 service desk that’s always there when you need support.
Head of ITWe now have an innovative IT strategy that continually evolves, as well as the support from Chorus to call upon whenever we need. This means our staff can work securely and efficiently from any location and use technology to its full potential to support.
Selecting an IT Partner
Choose an MSP that shares your priorities
Not every MSP is right for every business, and that’s ok. Our most successful partnerships are with businesses that embrace the cloud, care about security, and want to get the most from Microsoft technologies.
We work with small, medium and large companies, most commonly with business and charities requiring support for anywhere between 50-500 users.
If you value straight-talking, honest advice and would like a Microsoft-focused IT partner who can help you modernise your IT and enhance your cyber security, we’re likely a great fit.
What's included?
Everything you need
We take care of your full IT management, providing you with a next-generation service desk and customer portal for quick and easy user support with clear SLAs.
- 24/7 IT Support Desk
- Device management & endpoint support
- Infrastructure & cloud management
- Network management
- Third-party vendor management
- IT hardware & software procurement
Benefits of our managed IT services
When you choose Chorus as your MSP, you’re backed by over 25 years of experience, in-depth Microsoft expertise, and advanced security credentials that set us apart.
Get 24/7 UK-based support
Our expert service desk is always on hand. No offshoring or scripts, just real help from personable experts who know your IT environments and business.
Secure by design
We’re experts in cyber security, aligning to best practices and offering advanced options like MXDR and MDR, helping you reduce risk and stay protected.
Proactive and informed
Our experts and automations fix issues before they escalate, keeping your IT stable and worry-free. You’ll always be informed with regular reporting and clear communication.
Future-proof IT
We work with organisations ready to modernise. Our services scale with your needs and support your journey to best-practice IT for long-term success.
Maximise your Microsoft investments
We help you make the most of Microsoft 365 and Azure, avoid unnecessary third-party spend, and prepare for tools like Copilot as AI adoption grows.
Strategic value
We guide you beyond day-to-day support, helping you mature your IT environments and align technology with your business goals.
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Get 24/7 UK-based support
Our expert service desk is always on hand. No offshoring or scripts, just real help from personable experts who know your IT environments and business.
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Secure by design
We’re experts in cyber security, aligning to best practices and offering advanced options like MXDR and MDR, helping you reduce risk and stay protected.
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Proactive and informed
Our experts and automations fix issues before they escalate, keeping your IT stable and worry-free. You’ll always be informed with regular reporting and clear communication.
-
Future-proof IT
We work with organisations ready to modernise. Our services scale with your needs and support your journey to best-practice IT for long-term success.
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Maximise your Microsoft investments
We help you make the most of Microsoft 365 and Azure, avoid unnecessary third-party spend, and prepare for tools like Copilot as AI adoption grows.
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Strategic value
We guide you beyond day-to-day support, helping you mature your IT environments and align technology with your business goals.
Customer portal
Making IT support simple
Our managed services include access to our user-friendly customer portal, built on the ServiceNow® platform, using advanced automation to streamline requests and approvals to save you time.
Making an IT request is quick, easy, and on your terms.
- Live chat
- Case management
- Service catalog
- Product catalog
- Knowledge search
Whatever your users need, it’s just a few clicks away.
Our values
Partnerships built on shared values
Our four core values reflect who we are, how we work, and form the foundations of our great partnerships with customers:
- Stay curious
- Embrace the future
- Champion the truth
- Enjoy the journey
Learn about our culture at Chorus and discover what drives us and consider how it connects with your own values.
Related services
Why Chorus?
Your Microsoft-focused MSP
We’ve been helping businesses with IT for over 25 years. Our team knows Microsoft inside out, and we’re trusted as a Microsoft Solutions Partner and member of the Microsoft Intelligent Security Association.
That means as well as supporting your IT, we also have the expertise to keep your systems secure and help you get the most from tools like Microsoft 365, Azure, SharePoint, Viva, Copilot and more.
People choose us because we’re honest, easy to work with, and always focused on what’s best for your business.
1999
Founded in 1999, We’ve been delivering managed IT services for over 25 years
2004
We’ve been a Microsoft partner since 2004, helping organisations keep pace with the evolution of technology
100+
Over one hundred talented people make Chorus the company we are today.
Frequently asked questions (FAQs)
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What are managed IT services and how can they help my business?
Managed IT services involve outsourcing your company’s IT management and support to a specialist managed services provider (MSP). This helps businesses reduce costs, improve security, and focus on growth by relying on expert, proactive support and strategic guidance.
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What makes Chorus’s managed IT services different?
Chorus stands out as a managed IT provider because:
- Microsoft-first expertise: Over 25 years as an MSP with deep specialisation in Microsoft technologies, including Microsoft 365, Azure and many more.
- Advanced security credentials: Cyber security capabilities and certifications that go beyond most MSPs and a Member of Microsoft Intelligent Security Association.
- Proactive IT transformation: Focused on helping clients modernise, mature, and secure their IT—not just day-to-day support.
- 24/7 UK-based support: Flexible support options, including round-the-clock coverage with UK-based service desk and no offshoring.
- Honest, partnership approach: Delivering honest, upfront and transparent advice focused on your needs, not on what’s easiest.
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Do you offer managed IT services across the UK?
Yes, while our headquarters are based in Portishead, Bristol, we deliver managed IT services to organisations throughout the UK, providing both remote and on-site support to meet your needs.
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What’s included in your managed IT services?
Our managed IT services include UK-based support (24/7 if required), device and endpoint management, cloud and infrastructure management, third-party IT coordination, network management and IT procurement — tailored for SMBs and large UK businesses. We offer additional optional services such as managed security for a support service tailored to your needs.
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Can you work alongside our internal IT team?
Yes, we offer co-managed models, partnering with your internal IT to provide first- and second-line support while you retain design authority and strategic control.
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How is your helpdesk structured to ensure continuity and quality?
Our ITIL-aligned helpdesk operates 24/7/365 with a dedicated team of engineers who know your environment. This ensures continuity, in-depth familiarity and a seamless user experience with no handoffs or outsourced support.
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How do you measure and report service performance?
We track key metrics like first-contact resolution, time to restore, escalation dwell time, customer satisfaction and more. Transparent reporting and regular reviews ensure accountability and ongoing improvement.
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How do you handle onboarding and transition?
Our onboarding process captures your environment’s context, builds a tailored knowledge base, and establishes clear communication channels for a smooth transition.
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How do you ensure security and compliance for UK businesses?
Chorus holds ISO 27001, ISO9001, and Cyber Essentials Plus. We also align to UK and European regulatory requirements such as UK GDPR, EU GDPR and NIS2.
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What industries do you have experience supporting?
We have experience supporting many of the major industries, including those with regulated data and complex compliance needs. Examples of sectors we’ve worked with include automotive, aviation, charities & non-profits, education & student accommodation, engineering & environmental services, healthcare, hospitality & leisure, manufacturing, marketing services, pharmaceutical, professional services, scientific organisations, technology and more.
