Case Study

TasteTech

TasteTech is a Bristol-based manufacturer specialising in controlled release flavourings and ingredients for food and beverage producers.

Recognising the importance of mature IT and security, TasteTech chose to modernise IT and strengthen protection across Microsoft 365 and Azure, with Chorus supporting delivery.

For over ten years, TasteTech and Chorus have worked together with a strong partnership built on trust, collaboration, and consistent value-driven IT support.

Challenges

  • Required a scalable managed IT service to support growth and minimise operational risk
  • Sought a mature IT partnership built on trust, pragmatic guidance and clear accountability
  • Aim to strengthen cyber security measures
  • Needed clear visibility and reporting to inform decisions and drive continuous improvement

Solutions

  • Introduced a managed IT service covering service desk, infrastructure and proactive monitoring for an environment of around 60 users
  • Standardised on Microsoft 365, Entra ID, Intune and Defender for a unified approach
  • Supported Modern Workplace adoption, including SharePoint
  • Added managed SOC services (MXDR) with Microsoft Sentinel and Defender XDR for rapid detection and response

Outcomes

  • Predictable, accountable managed IT service enabling TasteTech to focus on production and innovation
  • Fast threat detection and containment capability, validated by the rapid containment of a suspicious sign-in during SOC onboarding
  • Clear roadmap for continuous IT and security improvement through regular governance
  • Better visibility of risk across identities, devices and apps

In a fast-moving environment it was becoming increasingly challenging to keep up with cyber security requirements so we needed an IT partner that could advise us on best practice and implement improvements efficiently.

Rob SintonCommercial Director, TasteTech

Background

TasteTech has long prioritised quality and innovation. In 2015, the leadership team recognised that a more modern IT environment was essential to support operations and business growth.

To support this, TasteTech chose a partner who could combine consistent IT support, with clear strategic guidance and a focus on building a strong relationship.

In a fast moving environment it was becoming increasingly challenging to keep up with cyber security requirements so we needed an IT partner that could advise us on best practice and implement improvements efficiently.

Rob Sinton, Commercial Director at TasteTech

How TasteTech led the way

The decision to invest in managed services was a deliberate move to future‑proof operations. Nearly ten years later, TasteTech has significantly increased IT maturity, benefitting from their investment in modern Microsoft cloud technologies, with support from Chorus providing day-to-day IT support, proactive monitoring and service governance. This included Azure tenancy management, Intune for device control and Defender for Endpoint protection for devices.

Stronger threat detection and response

Recognising the scale of cyber threats facing SMBs, TasteTech also added Chorus’s managed security services to strengthen threat detection and response.

During onboarding, the Chorus Cyber Security Operations Centre (CSOC) flagged unusual sign‑in activity and mailbox rule changes.

The incident was contained quickly, which reinforced the value of acting early and validated TasteTech’s proactive investment in cyber security.

With Chorus as a trusted advisor, TasteTech has made confident strategic IT decisions and invested in the right Microsoft technologies over time.

During the late 2010s, TasteTech transitioned to cloud-based IT services, adopting Office 365 with SharePoint for document control. The introduction of Microsoft Teams in 2019 proved pivotal, enabling the business to navigate the challenges of COVID-19 effectively. This setup supported a shift towards flexible working for those able to do so, both during the pandemic and continuing to the present day.

Rob Sinton, Commercial Director at TasteTech

The result and what’s next

TasteTech’s foresight has delivered a reliable IT foundation and a stronger security posture. By working closely with Chorus and building a great relationship, the team has reduced risk, improved visibility and created a clear path for ongoing modernisation.

Chorus will keep supporting TasteTech as they continue to thrive as a leading innovator in the food and beverage sector, advising on incremental IT and security improvements to support this growth over time.

Featured case studies